Knowledge Base
Questions We Get
Questions We Get
Asked a Lot
Before you sign up, here's what most RO and water purifier businesses want to know about how GullyRO actually works.
General
Starting With the Basics
It's a website and business management platform built specifically for RO and water purifier businesses — covering service requests, AMC, rentals, product sales, inventory, technicians, proforma invoices, payments and reports.
No — we don't repair, install or maintain RO systems ourselves. GullyRO is the software the businesses that do this work run on.
RO service providers, rental businesses, AMC providers, water purifier dealers, store owners, and multi-branch water purifier companies all use it.
Yes — Service, AMC, Rental, Store, Product Sales, Inventory and Payments can each be turned on or off depending on what you actually run.
Website
About Your Website
Yes. Your business gets its own site with services, AMC plans, rental plans, products, contact details and enquiry forms — under your name.
Custom domains are supported on selected plans, so you can point your existing domain at your GullyRO site.
That's exactly how it works. Turn off Rental and the rental page disappears; turn off Store and so does the product page.
Service
Jobs, Estimates and Invoices
One-off jobs like repair, installation, filter changes, leakage fixes, TDS checks and general complaints are all handled the same way.
Yes — a technician or admin can put together an estimate, and the customer approves it before anyone touches the job.
Right after the estimate gets approved and before any payment is collected.
Once the customer has actually paid — not before.
AMC
Contracts, Visits and Renewals
Yes. Each plan defines how many visits it promises, and GullyRO keeps a running count of what's done versus what's still owed.
Both you and the customer get a reminder before a contract runs out — nobody's caught off guard by a lapsed AMC.
Yes — statuses like not contacted, contacted, interested, renewed or not interested let you see exactly where each customer stands.
Rental
Deposits, Billing and Refunds
Order date, advance paid, security deposit, refundable amount and non-refundable amount are all tracked separately, so nothing gets mixed up.
For every active rental customer, a monthly proforma invoice gets generated automatically.
Whatever's left unpaid carries forward and gets added to next month's proforma — it doesn't just vanish.
Once a rental is cancelled and picked up, the refundable amount, refund status and refund date are all tracked through to completion.
Inventory
Stock and Technician Usage
Every item movement is logged with what was used, who used it, which customer and job it went to, and whether it was billed, included or under warranty.
Yes — stock can be issued out to a technician, and whatever they use gets tracked straight from their personal stock.
It spans all of it — service jobs, AMC visits, rental installations and servicing, product sales, and refurbishment work too.
Product Sales
Selling Through GullyRO
Purifiers, filters, membranes, spare parts, accessories and service kits — the whole catalogue can be managed and sold through the platform.
If the product you sold needs installing, GullyRO creates that job automatically once the sale goes through.